IATA and Air Berlin have advised that they have reached an agreement for processing Refund Applications following Air Berlin’s deactivation date.
The withdrawal of Air Berlin will be on a rolling basis. Agents with participation in multiple BSPs should therefore consult the refund process communication for each individual BSP separately.
To file for a refund agents are required to:
1. Complete and submit refund applications for all Air Berlin tickets reported as cash paid, not flown or partially used (no credit card refunds will be accepted), using the Refund Application menu option RA Issue in BSPLink.
2. The deadline for filing refunds through BSPLink is until close of business on 30 November 2017; please note that there will be no extension to this deadline. Any refunds not submitted by this deadline must be claimed directly with Air Berlin.
3. Any credit card refund request has to be addressed directly with the airline or the credit card issuing company.
Further information will be provided to travel agents once Air Berlin has reviewed the refunds and provided IATA with a list of approved refunds. This is expected during the week of December 25, 2017.
Only those refunds approved by Air Berlin will be settled through this refund process. Disputes regarding rejected refund claims must be settled directly between the affected agent and Air Berlin.
Should you require any further information, please do not hesitate to contact IATA through the Customer Service Portal.