Be on the lookout for fraudulent e-mails!

IATA has warned travel agents to be on the alert for fraudulent activities, as the air transport industry is a popular target for fraud.

The association warns that fraudsters have been known to impersonate IATA staff members or to misuse the IATA logo and name. As such, IATA would like to share valuable information to help you detect attempts to commit fraud.

Fraudsters contact users of IATA products and services by email or telephone, under false names (sometimes they misuse IATA employee names) seeking payment for products or services and/or claiming payments for outstanding amounts due.

They use email addresses similar to an IATA email address but using different domain names such as “” or “”. Take note that email accounts are often masked so that emails appear to have been sent from a genuine IATA address with the “” domain name, while their reply-to domain name is different. E.g. “” replies to “”.

IATA warns that users of IATA products and services should always be wary of requests to update bank account information. If you doubt the authenticity of communications purporting to be from IATA, whether those communications request payment or not, please do not respond and notify IATA immediately at

For more information on how to protect your company against fraudulent e-mails, click here.

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